Refund policy

Last updated: 2 September 2026

Returns & refunds

Every Salvatore Motti piece is made once you order it. That keeps waste down, and it means we ask you to take a moment over size before you buy. It does not, however, take away your right to change your mind. Below is exactly what you can expect.

1. Our 30-day return policy

You may return unworn, unwashed items in their original condition, with any tags still attached, within 30 days of delivery, for a refund of the price you paid for the goods.

This is a voluntary policy we offer on top of your statutory rights. It does not affect them.

2. Your statutory right of withdrawal (EU / EEA consumers)

If you are a consumer resident in the European Union or the European Economic Area, you have a statutory right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. Where your order is delivered in several shipments, the period runs from the day you receive the last item.

To exercise this right, tell us clearly that you are withdrawing — an email to info@salvatoremotti.com stating your order number is enough. You may use the model withdrawal form below, but you do not have to. To meet the deadline it is sufficient that you send your communication before the 14-day period expires.

Effects of withdrawal. We will reimburse all payments received from you, including the standard delivery cost (but not any supplementary cost arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the original transaction, and you will incur no fees for that reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

You must send the goods back without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning — in plain terms, you may try a piece on as you would in a shop, but a garment that has been worn out, washed or altered is not in returnable condition.

3. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Salvatore Motti, info@salvatoremotti.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______________
Ordered on: ______________ / Received on: ______________
Order number: ______________
Name of consumer: ______________
Address of consumer: ______________
Signature (only if this form is notified on paper): ______________
Date: ______________

4. Faulty, damaged or incorrect items

This is separate from returns and separate from withdrawal, and it does not cost you anything.

If an item arrives damaged, misprinted, defective or is simply not the item you ordered, email us within 30 days of delivery at info@salvatoremotti.com with your order number and a photo of the problem. We will replace the item or refund it in full, whichever you prefer, and we pay the shipping. Do not send it back before you hear from us — in many cases we do not need the item returned at all.

Your statutory rights in respect of goods that are not in conformity with the contract are unaffected by anything in this policy. Under EU law those rights run for at least two years from delivery.

5. Lost or undelivered parcels

If tracking shows your parcel as delivered but you do not have it, or if it stops moving, contact us within 30 days of the estimated delivery date. We will open a claim with the carrier and either resend the order or refund it. Claims raised after that window can no longer be filed with the carrier, so please do not sit on it.

If a parcel is returned to us because the address you provided was wrong or incomplete, or because it went unclaimed, we will contact you. You may either pay for reshipment or receive a refund of the goods (not the original shipping).

6. How to start a return

Email info@salvatoremotti.com with your order number and which items you are returning.
We reply with the return address and instructions, normally within 2 business days.
Send the items back. Use a tracked service — until the parcel reaches us, it is your responsibility, and untracked parcels that go missing cannot be refunded.
We inspect and refund to your original payment method within 14 days of receiving the return. Your bank may take a few more days to show it.

Please do not send returns without contacting us first. Our garments are printed on demand by a fulfilment partner and are not returned to the facility they shipped from. A parcel sent to the sender address on the shipping label will not reach us and cannot be refunded.

7. Return shipping costs

You pay the cost of returning items under the 30-day policy and under the statutory right of withdrawal. We pay all shipping costs where the item is faulty, damaged, incorrect or lost in transit.

Original shipping charges are refunded when you withdraw within 14 days (at our standard rate), and are not refunded for returns made after that under our voluntary 30-day policy.

8. Exchanges

We do not run a formal exchange process — because each piece is made to order, an exchange is simply a return plus a new order, and doing it that way gets the replacement to you faster. Return the original for a refund and place a new order for the size or colour you want.